Promoting a tobacco free society

Lo-call Compliance Line

Lo-call compliance line 1890 333 100

The Office of Tobacco Control manages a lo-call compliance line, which was set-up in March 2004 to coincide with the introduction of the smoke-free workplace legislation. The number for the line is 1890 333 100.

If members of the public are in a workplace, such as a pub or restaurant, where somebody is smoking, they should first go to the person responsible in that place to register their complaint. If they do not get a satisfactory response there, they can then call the lo-call compliance line to register their complaint/issue.

It is also an offence to sell tobacco products to anyone under-18. If you suspect a retailer is selling tobacco products to under-18's you can call the lo-call compliance line to register your complaint.

The details of your complaint will be passed on to the relevant Health Service Executive area or the Health and Safety Authority, whose officers are tasked with enforcing the legislation. All complaints are prioritised by the enforcement agencies and dealt with accordingly.


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